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Help and Support - Not anymore able to use GoToWebinar recordings for lead generation

Jyrki Karasvirta

Posted on 24 September 2014

We are using both PDF format and GoToWebinar recordings (.wmf) for lead generation on our web site, running on SiteKit server. We have registration page on our site, e.g. for “ Webinar: Practical Tools for Building Strategy Maps”. The same registration template is used for both PDF and .wmf -format resources. At some point the registration template has stopped working with all our webinar recording files, but works perfectly with all our PDF format resources (e.g. the “White Paper: Balanced Scorecards As Strategic Navigational Charts;”: a lead is created to our MSCRM 2013 online, the lead gets an email with a download link, and can download the resource from our Assets library on SiteKit server. However, If the resource is webinar recording file, no lead is anymore created to our CRM (and thus also, no email is sent to the lead). If you access our Assets library via the site administration, all webinar recordings open normally. Just to double check that, if something has changed in the few recent SiteKit version upgrades, that would not allow us anymore use wmf or webinar recording files for the above defined purpose. Our earliest observation from the fault is from June, but this can have started also earlier. Many thanks for your usual support.

Paul Macleod

AdminPaul Macleod

Posted on 24 September 2014

Hi Jyrki,

I hope you are well.

This is a request that would be better suited in our support tracking system as it relates to a bespoke development linked to your CRM so I have gone ahead and created ticket #121373 in your name and we can pick it up from there.